Privacy Policy

PRIVACY POLICY


Introduction:

  1. This Privacy Policy outlines the privacy practices of Neulab (Pty) Ltd and details how we collect, use, and protect the information obtained from our website, www.neulab.co.za (“Website”). Neulab prioritizes user privacy and is dedicated to ensuring the security of your personal information while using our Website.

Collection, Storage, and Use of Personal Information:

  1. In compliance with international guidelines, laws, and industry standards, Neulab may collect, store, and utilize the following personal information from users:

- Full name
- Date of birth
- Gender
- Postal address
- Phone number
- Country of residence
- Nearest city
- Non-personal browsing habits and click patterns
- Email address
- IP address
- And more.

  1. The information listed above may be gathered either electronically through cookies or voluntarily provided by users. Users have the option to manage cookie settings through their browser preferences.
  1. Neulab is committed to maintaining the confidentiality of your information and will only use it for purposes that are permitted or required.
  1. Personal information will not be collected or processed without your consent. By accessing this Website and engaging with its content, you agree to the terms of this Privacy Policy and provide Neulab with consent to process your personal information as outlined.

Purpose of Information Collection, Storage, and Use:

  1. The personal information collected by Neulab may be used for the following purposes:

- To provide you with products and services
- To verify and authenticate user transactions
- To ensure product delivery to users
- To welcome users upon accessing the Website
- To communicate essential information regarding your use of the site
- To inform users about promotions and special offers
- To analyze browsing habits and click patterns
- To deliver updates on events, products, and services
- To recruit new members
- To conduct surveys and gather feedback
- To fulfill legal and regulatory obligations
- To support research and development initiatives
- To enhance our products, services, and overall user experience.

  1. As permitted by the Electronic Communications and Transactions Act 25 of 2002, Neulab may compile statistical profiles from collected personal information. No individual user information will be identifiable within these profiles or statistical analyses.
  1. You consent to the cross-border transfer of your information for business purposes, contractual obligations, and to safeguard your interests. All transfers will comply with relevant legal requirements.
  1. Neulab will retain records of all personal information collected and the specific purposes for which it was gathered for a reasonable duration from the last date of use.

Disclosure and Sharing of Personal Information:

  1. Your information may be shared with third parties under certain circumstances, including but not limited to:

- When we have a contractual obligation to third parties to facilitate product delivery
- To prevent and investigate fraud, security breaches, or other criminal activities
 - Upon receiving your written consent
- In compliance with a court order
- As required by the Independent Communications Authority of South Africa for reporting and auditing purposes
- In accordance with applicable laws and regulations.

  1. Neulab implements reasonable measures to protect the security and integrity of the information provided by you or collected through our Website. However, we cannot be held liable for any loss or damage incurred as a result of unauthorised access to or misuse of your personal information by third parties.
  1. Neulab is not responsible for the privacy practices or content of external websites linked from our Website.
  1. Users are responsible for maintaining the confidentiality of their account credentials and for restricting access to their devices. They agree to take responsibility for all activities performed under their account.

User Accounts:

  1. Neulab reserves the right to terminate user accounts without prior notice if a user violates these terms or if it is deemed necessary for our interests.

Changes to the Privacy Policy:

  1. Neulab retains the right to modify this Privacy Policy at any time without prior notice. Users are encouraged to regularly review the current version of this policy.
By using our Website, you acknowledge and accept our Privacy Policy and agree to adhere to its terms. If you have any questions regarding this Privacy Policy, please contact us at info@neulab.co.za.