Terms & Conditions

TERMS & CONDITIONS

  1. OVERVIEW AND USER AGREEMENT

1.1. These Terms and Conditions govern your access to and utilization of the Neulab (Proprietary) Limited website (“Neulab,” “we,” or “us”). By engaging with our website, you agree to adhere to these Terms and Conditions in their entirety.

1.2. If you do not accept any aspect of these Terms and Conditions, please abstain from using our website.

1.3. The information and products presented on this website are not designed to diagnose, treat, cure, or prevent any medical conditions. For comprehensive details, please see our Product Disclaimer.


  1. USER CONDUCT AND ACCEPTABLE USAGE

2.1. Users are expected to engage with this website in a respectful and appropriate manner. References to the “Website” include all Neulab platforms, such as social media and other sites linked to these Terms and Conditions.

2.2. By using this website, you confirm that you are at least 18 years old and possess the legal capacity to enter into this agreement. Users under 18 may only access this site with parental or guardian supervision, who must consent to this usage.


  1. DELIVERY, RETURNS, AND REFUNDS

3.1. Delivery is subject to product availability and payment confirmation. In the event an item is unavailable, a full refund will be issued within 30 days.

3.2. For questions regarding international deliveries, please reach out to us at info@neulab.co.za.


  1. INTELLECTUAL PROPERTY RIGHTS

4.1. Accessing this website does not confer any rights to our intellectual property or that of any third parties connected to the content available here.

4.2. All trademarks, logos, and other intellectual properties related to Neulab and its offerings remain the exclusive property of Neulab and its licensors. Unauthorized use of this intellectual property is strictly forbidden.

4.3. Copyright for all materials available on this website, including multimedia content, articles, and links, is held by Neulab or its respective owners.

4.4. You may not modify or remove any copyright or proprietary notices from materials accessed through this website.

4.5. You are prohibited from reverse-engineering, decompiling, or otherwise attempting to extract source code or proprietary information from the software and content contained on this website.


  1. CONTENT AND SERVICES

5.1. The information provided on this website is intended for informational purposes only and should not be interpreted as professional advice unless explicitly stated. Users are encouraged to verify any advice before relying on it.

5.2. All services and information accessed through this website are provided on an "as-is" basis without warranties of any kind, unless required by law.


  1. ELECTRONIC COMMUNICATIONS

6.1. By using this website or communicating via email with Neulab, you consent to receive electronic communications from us, in accordance with our privacy policy.


  1. LIMITATION OF LIABILITY

7.1. This website and its content are provided without any guarantees or warranties. Neulab does not guarantee the availability or accuracy of the information found on this site.

7.2. Without limiting the generality of the above, Neulab does not guarantee that:

7.2.1. The website will always be available or accessible at all times; or

7.2.2. The information presented is complete, accurate, or free from errors.

7.3. The material on this website is not intended to serve as professional advice.


  1. INDEMNIFICATION

8.1. You agree to indemnify and hold harmless Neulab from any claims, damages, or expenses arising from your use of this website, including any claims made by third parties.


8.2. Neulab is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of this website or the products purchased through it.


  1. REMEDIES AND ENFORCEMENT

9.1. Neulab reserves the right to take appropriate measures to address violations of these Terms and Conditions, which may include terminating access to the website.

9.2. Neulab's maximum liability for any damages arising from your use of this website shall not exceed the amount you paid for the products or services in question.


  1. GOVERNING LAW

10.1. These Terms and Conditions are governed by the laws of the Republic of South Africa.


  1. AMENDMENTS

11.1. Neulab reserves the right to revise these Terms and Conditions at any time. Changes will take effect immediately upon posting on this website.

11.2. It is your responsibility to regularly review these Terms and Conditions to stay informed of any updates.

 

  1. SEVERABILITY

12.1. If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions will continue to be in full force and effect.


  1. CONTACT INFORMATION

13.1. This website is operated by Neulab, a registered company in South Africa (registration number 2022 / 694237 / 07).

13.2. For any inquiries regarding these Terms and Conditions, please contact Neulab at: info@neulab.co.za.